How to File a Complaint Against BESCOM in KERC Karnataka Electricity Regulatory Commission
Karnataka Electricity Regulatory Commission (KERC) is responsible for maintaining the electricity sector in the state of Karnataka. If you are facing issues with BESCOM (Bengaluru Electric Supply Corporation), it is important to follow the right procedures to lodge a complaint. This guide will walk you through the steps involved.
Step 1: Convey Your Complaint to BESCOM's Area Engineer (AE)
The first step in the complaint registration process is to address the Area Engineer (AE) of BESCOM in your area. Write to the AE via registered post about the issues you are facing. This ensures that your complaint is formally recorded and acknowledges receipt.
What to Include in Your Communication
Your full name and address for description of the problem details for follow-ups and further communication.Wait for approximately two weeks for a response. It is often the case that BESCOM's AEs are overloaded, and they might not respond within the expected timeframe. If you do not receive a response, proceed to the next step.
Step 2: Complain to KERC (Karnataka Electricity Regulatory Commission)
Once you have not received a response from BESCOM, you can file a complaint against BESCOM with the Karnataka Electricity Regulatory Commission (KERC).
Step 2.1: Online Complaint Filing
Navigate to the official website of KERC: the 'Consumer Complaints' or 'Online Complaints' out the online form with your details and the complaint and ensure you have documentation for reference.Step 2.2: Offline Complaint Filing
Visit the KERC office in your area, usually located in district your complaint in person, along with any supporting documents.Follow Up and Enquiry
After submitting your complaint, it is crucial to keep track of its status. Follow these steps to ensure that your case is being handled:
Wait for confirmation of receipt of your a record of all communications related to your complaint.If necessary, ask for a status update through the KERC Customer Service Department.Enquiry and Relief Seeking
KERC will prioritize and handle your complaint based on its severity and seniority. Once notified, if a meeting is scheduled, attend it and discuss the matter in detail. During this process, you can also request for relief measures from BESCOM.
Further Actions and District Consumer Forums
If you do not receive any feedback or relief from KERC, you can escalate the matter to the District Consumer Forum (DCF). DCF is a consumer protection body that can intervene to resolve disputes between consumers and service providers.
Contacting the DCF can be done via their website or by visiting the nearest DCF a consumer complaint with DCF and ensure to provide all necessary supporting documents and evidence.Conclusion
Facing issues with BESCOM can be frustrating, but by following these steps, you can effectively register your complaint and seek a resolution. Remember to keep detailed records of all communications and follow up regularly. The KERC and DCF are there to support consumers in resolving their grievances.